[REGION] · A communications start-up
Real-time translated calling and chat app
Voice calls and chat that translate between languages in near real time, combining speech recognition, machine translation, and speech synthesis.
Custom AI chatbot development company
Custom AI chatbots and voice bots, grounded in your business
Chat and voice assistants that answer from your own data, take actions in your systems, and hand over to a human cleanly.
What it is
A custom AI chatbot is a conversational assistant built on a large language model and connected to your own content and systems, so it answers from your approved information rather than the open internet. A voice bot adds speech recognition and speech synthesis so the same assistant works over the phone or inside an app. Tech Insane builds both, with retrieval over your knowledge base, integrations with your CRM or booking tools, and measurable accuracy targets.
Outcomes
What changes for your business
Faster answers, around the clock
Customers and staff get accurate answers in seconds, in any time zone, without waiting for a queue.
Fewer repetitive tickets
Common questions are resolved by the assistant, so your team spends time on the conversations that need judgment.
Answers you can trust
Responses cite your sources, and the bot says "I don't know" and escalates rather than inventing an answer.
What we build
Typical ai chatbots and voice bots projects
Website and in-app assistants
Sales and support assistants that qualify leads, answer product questions, and book meetings.
WhatsApp and messaging bots
Assistants on WhatsApp Business, Telegram, and web chat, which matters in markets such as the UAE and Italy where messaging is the default channel.
AI voice bots
Inbound and outbound voice agents with low-latency speech, interruption handling, and call transfer to a human.
Multilingual assistants
English, Arabic, Italian, Hindi and more, with real-time translation where users and agents speak different languages.
Approach
How we deliver it
This sits inside our standard delivery process: weekly demos, a shared board, and monthly reporting.
Technology
Define the jobs the assistant must do and the ones it must refuse.
Prepare and structure the knowledge base; set up retrieval with source citations.
Build integrations (CRM, booking, order status) as explicit, permissioned tools.
Test against a scripted conversation set, including adversarial and off-topic prompts.
Launch to a slice of traffic, review transcripts weekly, and improve with evidence.
Off-the-shelf chatbot builder vs. custom AI chatbot
| Off-the-shelf builder | Custom AI chatbot | |
|---|---|---|
| Time to first version | Days | Typically 3–8 weeks |
| Integration with your systems | Limited to built-in connectors | Any system with an API |
| Control over data and models | Vendor-defined | Yours, including hosting region |
| Brand voice and guardrails | Template-level | Designed and tested for your domain |
Experience
Related case studies
[REGION] · A government-scale education program
Government-scale edtech platform with an AI chatbot and voice AI
A large education platform serving learners at government scale, with an AI chatbot and voice AI that make help available on demand.
Two ways to engage
Dedicated product team on monthly retainer
Build with us
We design and build your product from your requirements. You get a dedicated, senior team led by our founder, working in monthly cycles against a shared roadmap.
Vetted developers on our payroll, embedded in yours
Extend your team
Senior Tech Insane engineers join your team month to month. They work in your tools, your rituals, and your codebase, while we handle employment, equipment, and continuity.
AI chatbots and voice bots: frequently asked questions
How is a custom AI chatbot different from ChatGPT?
A custom chatbot answers from your approved content, connects to your systems, follows your policies, and is measured against your own test conversations. General-purpose chat tools do none of that by default.
How long does it take to build an AI voice bot?
A focused voice bot for one use case, such as appointment booking or order status, typically takes 4–10 weeks including telephony integration and testing. The timeline depends on integrations and languages.
Will the chatbot make things up?
We design against it: retrieval from your sources, answer citations, explicit refusal rules, and automated tests that check for unsupported answers before each release.
Can the bot hand over to a human?
Yes. Handover to live chat, email, or a phone agent is part of every build, with the conversation context passed along so the customer does not repeat themselves.
Related
Planning ai chatbots and voice bots? Let's pressure-test it.
A 30-minute strategy call with our founder. We will ask sharp questions, tell you honestly whether we are the right team, and outline how we would approach it. NDA available before the call.